Market Ruler HelpMarketRuler Support
Market Ruler, LLC strives to offer the best customer support available!
That means:
- We will contact you within 24 hours of your initial contact (during business hours)
- We will be honest, straightforward, and communicative to solve your issue
- We will go above and beyond "typical support" to help our customers
In short, yes, we have helped our customers diagnose firewall problems, helped them configure their web browsers, and even on occasion fixed issues with their web site which had nothing to do with our products!
You can receive support in one of many ways:
Using our trouble ticket system
Visit our help desk system and start a conversation about your questions.
Using email
Email support@conversionruler.com to create a trouble ticket. If your email address is not recognized by our system, you will need to click on the link which is sent back to you by the help desk system.
By phone
Call us, anytime, at +1 866-622-8636 and if it is outside of business hours, leave us a message.
Our support telephone hours are:
| Day of the Week | Hours (GMT) | Hours (Eastern Time) | Hours (Pacific Time) |
|---|---|---|---|
| Monday | 2:00 PM - 10:30 PM | 9:00 AM - 5:30 PM | 6:00 AM - 2:30 PM |
| Tuesday | 2:00 PM - 10:30 PM | 9:00 AM - 5:30 PM | 6:00 AM - 2:30 PM |
| Wednesday | 6:00 PM - 2:30 AM | 1:00 PM - 9:30 PM | 10:00 AM - 6:30 PM |
| Thursday | 2:00 PM - 10:30 PM | 9:00 AM - 5:30 PM | 6:00 AM - 2:30 PM |
| Friday | 6:00 PM - 2:30 AM | 1:00 PM - 9:30 PM | 10:00 AM - 6:30 PM |
Currently, two days of the week our staff is available during "normal" business hours on the U.S. West Coast.
Our support for our European Clients is, unfortunately, less convenient, but we are working on adding hours during business hours in the U.K. and in France.
If in doubt, call and leave a message - we often work outside of these hours anyway!
Made in the U.S.A.
All of Market Ruler, LLC's customer support representatives are based in the United States, and speak English and French.