Market Ruler HelpDifference between revisions of "Company Philosophy"
From Market Ruler Help
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'''Market Ruler, LLC''' believes in providing great tools that are easy to use and make our customer's work easier. | '''Market Ruler, LLC''' believes in providing great tools that are easy to use and make our customer's work easier. | ||
| + | =Technology Goals= | ||
| + | * Our primary goal is to make our tools as '''easy to use''' as possible. If you have trouble with ''any of our tools'', please [[MarketRuler Support|let us know]]. | ||
| + | * Our next goal is to make our services 100% available. We do this by creating a network with 100% redundancy built-in. That is, for any piece of equipment we have, '''we have a backup unit ready to go.''' | ||
| + | ==Backwards compatibility== | ||
| + | * When making changes to our technology, we attempt to maintain 100% backwards compatibility with previous versions of our software. We have customers who have been using the same code snippets for '''6 years''' and they still work as well as they did on day one. | ||
| + | =Not without a court order: Privacy and Ownership= | ||
| + | * First off: '''You own your data.''' If you pay a monthly fee to use our service, then the data is ''yours'' to manipulate as you wish. We don't sell it, aggregate it for anyone else, or use it to increase your Pay-Per-Click costs. | ||
| + | * The '''only time we will share your site data''' with anyone else is if we receive a ''court order'' from a law-enforcement agency to retrieve your data. | ||
=Customer Driven= | =Customer Driven= | ||
| − | * We believe in providing the '''best customer support''' | + | * We believe in providing the '''best customer support''' possible to ''all of our customers.'' |
** Emails are answered quickly, ensuring each customer inquiry is answered by a human, not a computer. | ** Emails are answered quickly, ensuring each customer inquiry is answered by a human, not a computer. | ||
** Phone calls are answered during convenient, business hours, and messages left are returned within 4 hours when possible. | ** Phone calls are answered during convenient, business hours, and messages left are returned within 4 hours when possible. | ||
* '''Our customers drive''' what features appear in our products, and we listen to each and every suggestion that our customers make. | * '''Our customers drive''' what features appear in our products, and we listen to each and every suggestion that our customers make. | ||
| + | =Means of contact= | ||
| + | * We encourage customers to call us anytime at +1 866-622-8636, and talk to us about their experience with the products, troubleshooting, or just to chat. We promise you won't be disappointed! | ||
| + | * Otherwise, please contact us using [[MarketRuler Support]] | ||
[[Category:Market Ruler]] | [[Category:Market Ruler]] | ||
Latest revision as of 21:43, 28 September 2009
Market Ruler, LLC believes in providing great tools that are easy to use and make our customer's work easier.
Contents
Technology Goals
- Our primary goal is to make our tools as easy to use as possible. If you have trouble with any of our tools, please let us know.
- Our next goal is to make our services 100% available. We do this by creating a network with 100% redundancy built-in. That is, for any piece of equipment we have, we have a backup unit ready to go.
Backwards compatibility
- When making changes to our technology, we attempt to maintain 100% backwards compatibility with previous versions of our software. We have customers who have been using the same code snippets for 6 years and they still work as well as they did on day one.
Not without a court order: Privacy and Ownership
- First off: You own your data. If you pay a monthly fee to use our service, then the data is yours to manipulate as you wish. We don't sell it, aggregate it for anyone else, or use it to increase your Pay-Per-Click costs.
- The only time we will share your site data with anyone else is if we receive a court order from a law-enforcement agency to retrieve your data.
Customer Driven
- We believe in providing the best customer support possible to all of our customers.
- Emails are answered quickly, ensuring each customer inquiry is answered by a human, not a computer.
- Phone calls are answered during convenient, business hours, and messages left are returned within 4 hours when possible.
- Our customers drive what features appear in our products, and we listen to each and every suggestion that our customers make.
Means of contact
- We encourage customers to call us anytime at +1 866-622-8636, and talk to us about their experience with the products, troubleshooting, or just to chat. We promise you won't be disappointed!
- Otherwise, please contact us using MarketRuler Support