Market Ruler HelpDifference between revisions of "MarketRuler Support"
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You can receive support in one of many ways: | You can receive support in one of many ways: | ||
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= Using email = | = Using email = | ||
| − | Email [mailto:support@conversionruler.com support@ | + | Email [mailto:support@conversionruler.com support@marketruler.com] to get in touch with our support team. |
= By phone = | = By phone = | ||
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If in doubt, call and leave a message - we often work outside of these hours anyway! | If in doubt, call and leave a message - we often work outside of these hours anyway! | ||
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| + | = Support Policies = | ||
| + | |||
| + | While we strive to provide exceptional support, a basic outline of what support is included in your subscription is helpful: | ||
| + | |||
| + | Our support policy is as follows: | ||
| + | |||
| + | * Free instrumentation of all new sites in ConversionRuler | ||
| + | * Technical support for staff and engineers on our tracking API, administrative interface, or questions about the product | ||
| + | * Troubleshooting help for existing installations and sites | ||
| + | |||
| + | We generally draw the line when you ask us to write code for your site's instrumentation beyond the initial installation; the hope is that by providing you with the original instrumentation, that you will be able to take this code and modify it to support alternate actions relatively easily. | ||
| + | |||
| + | Our tracking API is pretty straightforward, but you may need some tips and we're here to help you learn more about it. | ||
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| + | [[:Category:ConversionRuler_JavaScript_Functions|Learn more about calls available in our API.]] | ||
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| + | For customers needing professional services help with installation and instrumentation, we recommend setting up a consulting relationship. '''Contact us for more information.''' | ||
= Made in the U.S.A. = | = Made in the U.S.A. = | ||
Latest revision as of 15:44, 15 November 2016
Market Ruler, LLC strives to offer the best customer support available!
That means:
- We will contact you within 24 hours of your initial contact (during business hours)
- We will be honest, straightforward, and communicative to solve your issue
- We will go above and beyond "typical support" to help our customers
In short, yes, we have helped our customers diagnose firewall problems, helped them configure their web browsers, and even on occasion fixed issues with their web site which had nothing to do with our products!
You can receive support in one of many ways:
Using email
Email support@marketruler.com to get in touch with our support team.
By phone
Call us, anytime, at +1 866-622-8636 and if it is outside of business hours, leave us a message.
Our support telephone hours are:
| Day of the Week | Hours (GMT) | Hours (Eastern Time) | Hours (Pacific Time) |
|---|---|---|---|
| Monday | 2:00 PM - 10:30 PM | 9:00 AM - 5:30 PM | 6:00 AM - 2:30 PM |
| Tuesday | 2:00 PM - 10:30 PM | 9:00 AM - 5:30 PM | 6:00 AM - 2:30 PM |
| Wednesday | 6:00 PM - 2:30 AM | 1:00 PM - 9:30 PM | 10:00 AM - 6:30 PM |
| Thursday | 2:00 PM - 10:30 PM | 9:00 AM - 5:30 PM | 6:00 AM - 2:30 PM |
| Friday | 6:00 PM - 2:30 AM | 1:00 PM - 9:30 PM | 10:00 AM - 6:30 PM |
Currently, two days of the week our staff is available during "normal" business hours on the U.S. West Coast.
Our support for our European Clients is, unfortunately, less convenient, but we are working on adding hours during business hours in the U.K. and in France.
If in doubt, call and leave a message - we often work outside of these hours anyway!
Support Policies
While we strive to provide exceptional support, a basic outline of what support is included in your subscription is helpful:
Our support policy is as follows:
- Free instrumentation of all new sites in ConversionRuler
- Technical support for staff and engineers on our tracking API, administrative interface, or questions about the product
- Troubleshooting help for existing installations and sites
We generally draw the line when you ask us to write code for your site's instrumentation beyond the initial installation; the hope is that by providing you with the original instrumentation, that you will be able to take this code and modify it to support alternate actions relatively easily.
Our tracking API is pretty straightforward, but you may need some tips and we're here to help you learn more about it.
Learn more about calls available in our API.
For customers needing professional services help with installation and instrumentation, we recommend setting up a consulting relationship. Contact us for more information.
Made in the U.S.A.
All of Market Ruler, LLC's customer support representatives are based in the United States, and speak English and French.