MarketRuler Support - Revision history

Admin at 15:44, 15 November 2016

2016-11-15T15:44:04Z

Admin at 15:42, 15 November 2016

2016-11-15T15:42:52Z

Admin at 15:42, 15 November 2016

2016-11-15T15:42:19Z

Admin at 00:27, 1 September 2016

2016-09-01T00:27:14Z

Admin at 20:17, 27 April 2016

2016-04-27T20:17:28Z

Admin: Created page with ''''Market Ruler, LLC''' strives to offer the best customer support available! That means: * We will contact you within 24 hours of your initial contact (during business hours) *…'

2009-10-07T22:43:40Z

Created page with ''''Market Ruler, LLC''' strives to offer the best customer support available! That means: * We will contact you within 24 hours of your initial contact (during business hours) *…'

New page

'''Market Ruler, LLC''' strives to offer the best customer support available!

That means:
* We will contact you within 24 hours of your initial contact (during business hours)
* We will be honest, straightforward, and communicative to solve your issue
* We will go above and beyond "typical support" to help our customers

In short, yes, we have helped our customers diagnose firewall problems, helped them configure their web browsers, and even on occasion fixed issues with their web site which had nothing to do with our products!

You can receive support in one of many ways:

= Using our trouble ticket system =

Visit [http://support.conversionruler.com/index.php?department=0 our help desk system] and start a conversation about your questions.

= Using email =

Email [mailto:support@conversionruler.com support@conversionruler.com] to create a trouble ticket. If your [[email address]] is not recognized by our system, you will need to click on the link which is sent back to you by the [[Help Desk|help desk system]].

= By phone =

Call us, anytime, at '''+1 866-622-8636''' and if it is outside of business hours, leave us a message.

Our support telephone hours are:

{|
! Day of the Week
! Hours (GMT)
! Hours (Eastern Time)
! Hours (Pacific Time)
|-
|Monday
|2:00 PM - 10:30 PM
|9:00 AM - 5:30 PM
|6:00 AM - 2:30 PM
|-
|Tuesday
|2:00 PM - 10:30 PM
|9:00 AM - 5:30 PM
|6:00 AM - 2:30 PM
|-
|Wednesday
|6:00 PM - 2:30 AM
|1:00 PM - 9:30 PM
|10:00 AM - 6:30 PM
|-
|Thursday
|2:00 PM - 10:30 PM
|9:00 AM - 5:30 PM
|6:00 AM - 2:30 PM
|-
|Friday
|6:00 PM - 2:30 AM
|1:00 PM - 9:30 PM
|10:00 AM - 6:30 PM
|}

Currently, two days of the week our staff is available during "normal" business hours on the U.S. West Coast.

Our support for our ''European Clients'' is, unfortunately, less convenient, but we are working on adding hours during business hours in the U.K. and in France.

If in doubt, call and leave a message - we often work outside of these hours anyway!

= Made in the U.S.A. =

All of [[Market Ruler, LLC]]'s customer support representatives are based in the '''United States''', and speak English and French.
[[Category:Market Ruler]]
[[Category:Company Policies]]

← Older revision		Revision as of 15:44, 15 November 2016
Line 73:		Line 73:

	[[:Category:ConversionRuler_JavaScript_Functions\|Learn more about calls available in our API.]]		[[:Category:ConversionRuler_JavaScript_Functions\|Learn more about calls available in our API.]]
		+
		+	For customers needing professional services help with installation and instrumentation, we recommend setting up a consulting relationship. '''Contact us for more information.'''

	= Made in the U.S.A. =		= Made in the U.S.A. =

@@ Line 72: / Line 72: @@
 Our tracking API is pretty straightforward, but you may need some tips and we're here to help you learn more about it.
-[[http://wiki.marketruler.com/Category:ConversionRuler_JavaScript_Functions|Learn more about calls available in our API.]]
+[[:Category:ConversionRuler_JavaScript_Functions|Learn more about calls available in our API.]]
 = Made in the U.S.A. =

← Older revision		Revision as of 15:42, 15 November 2016
Line 57:		Line 57:

	If in doubt, call and leave a message - we often work outside of these hours anyway!		If in doubt, call and leave a message - we often work outside of these hours anyway!
		+
		+	= Support Policies =
		+
		+	While we strive to provide exceptional support, a basic outline of what support is included in your subscription is helpful:
		+
		+	Our support policy is as follows:
		+
		+	* Free instrumentation of all new sites in ConversionRuler
		+	* Technical support for staff and engineers on our tracking API, administrative interface, or questions about the product
		+	* Troubleshooting help for existing installations and sites
		+
		+	We generally draw the line when you ask us to write code for your site's instrumentation beyond the initial installation; the hope is that by providing you with the original instrumentation, that you will be able to take this code and modify it to support alternate actions relatively easily.
		+
		+	Our tracking API is pretty straightforward, but you may need some tips and we're here to help you learn more about it.
		+
		+	[[http://wiki.marketruler.com/Category:ConversionRuler_JavaScript_Functions\|Learn more about calls available in our API.]]

	= Made in the U.S.A. =		= Made in the U.S.A. =

@@ Line 12: / Line 12: @@
 = Using email =
-Email [mailto:support@conversionruler.com support@conversionruler.com] to get in touch with our support team.
+Email [mailto:support@conversionruler.com support@marketruler.com] to get in touch with our support team.
 = By phone =